By: Herb Bailey
One of the wonderful things about doing a thankless job is that it keeps a person
humble. When it gets discovered, somehow the person is seen as doing something
extraordinary, and people gather around and celebrate. The danger for me is that I
can believe that, somehow, I manufactured the results. I can begin to believe the
hype that I am super special, or more special than someone else. The truth is, I am a
man under authority, with authority.
It is amazing how quickly things get balanced out. Two days after the news story WTAE did on the cafe was replayed a second time, my service was suspended on my phone, as if it were reported stolen. The thing is, I never reported it as stolen. It took them two days to rectify the situation. In the meantime, they kept turning my service on with the promise that it would stay on. Only it didn’t. Multiple calls and even a visit to the
store later, and it looks like the service is now truly restored.
We talk about A+ versus A- and realize that when we have a normal expected
interaction, we don’t get excited and it goes unnoticed. When we have an amazing
interaction, we tell people about it, and when we have a less than normal
interaction, we also tell others about it. Apparently someone was treated well by our
team and the news got wind of it. I was treated with less than good service through
my cell phone carrier, and now you are hearing about it.
God does us better than we deserve. He gives us A+ service and we then get to tell
people about it. We share the Good News of God’s grace and mercy with everyone.
Uncommon Grounds Cafe