By: Herb Bailey
One of the wonderful things about doing a thankless job is that it keeps a person humble. When it gets discovered, somehow the person is seen as doing something extraordinary, and people gather around and celebrate. The danger for me is that I can believe that, somehow, I manufactured the results. I can begin to believe the hype that I am super special, or more special than someone else. The truth is, I am a man under authority, with authority. It is amazing how quickly things get balanced out. Two days after the news story WTAE did on the cafe was replayed a second time, my service was suspended on my phone, as if it were reported stolen. The thing is, I never reported it as stolen. It took them two days to rectify the situation. In the meantime, they kept turning my service on with the promise that it would stay on. Only it didn’t. Multiple calls and even a visit to the store later, and it looks like the service is now truly restored. We talk about A+ versus A- and realize that when we have a normal expected interaction, we don’t get excited and it goes unnoticed. When we have an amazing interaction, we tell people about it, and when we have a less than normal interaction, we also tell others about it. Apparently someone was treated well by our team and the news got wind of it. I was treated with less than good service through my cell phone carrier, and now you are hearing about it. God does us better than we deserve. He gives us A+ service and we then get to tell people about it. We share the Good News of God’s grace and mercy with everyone. Thank you.
1 Comment
Lynn
6/27/2019 05:50:14 am
Good word!
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